Purpose of policy:


1. Nature's love products  (the) takes health and safety issues seriously and is committed to protecting the health and safety of its staff and all those affected by its business activities and attending its premises. This policy is intended to help the Employer achieve this by clarifying who is responsible for health and safety matters and what those responsibilities are.


2. This is a statement of policy only and does not form part of your contract of employment. This policy may be amended at any time by the Employer in its absolute discretion. The Employer will review this policy at regular intervals to ensure that it is achieving its aims effectively.


Who is responsible for workplace health and safety?

3. Achieving a healthy and safe workplace is a collective task shared between the Employer and staff. This policy and the rules contained in it apply to all staff of the Employer, irrespective of seniority, tenure and working hours, including all employees, directors and officers, consultants and contractors, casual or agency staff, trainees, homeworkers and fixed Specific responsibilities of staff are set out in the section headed "Responsibilities of all term staff and any volunteers. staff" below.

Employer responsibilities:


4. The Employer is responsible for:


(a) taking reasonable steps to safeguard the health and safety of staff, people affected by the Employer's business activities and of people visiting its premises;


(b) identifying health and safety risks and finding ways to manage or overcome them;


(c) providing a safe and healthy place of work and safe entry and exit arrangements, including during an emergency situation;


(d) providing and maintaining safe working areas, equipment and systems and, where necessary, appropriate protective clothing;


(e) providing safe arrangements for the use, handling, storage and transport of articles and substances;


(f) providing adequate information, instruction, training and supervision to enable all staff to do their work safely, to avoid hazards and to contribute positively to their own health and safety at work. The Employer will give you the opportunity to ask questions and advise who best to contact in respect of those questions if you are unsure about how to safely carry out your work;


(g) ensuring any health and safety representatives receive appropriate training to carry out their functions effectively;


(h)providing a health and safety induction and appropriate safety training to your role, including:

  • manual handling;

  • control of substances hazardous to health (CS);

  • gas safety;

  • electrical safety;

  • the use of personal protective equipment (PPE);

  • how to clean tools after use; how to maintain a clean area in the factory;

(i) promoting effective communication and consultation between the Employer and staff concerning health and safety matters and will consult with staff directly relating to health and safety;
(j) if an epidemic or pandemic alert is issued, providing instructions, arrangements and advice to staff as to the organisation of business operations and steps to be taken to minimise the risk of infection; and


(k) regularly monitoring and reviewing the management of health and safety at work, making any necessary changes and bringing those to the attention of all staff.


5. "The facilities committee" has overall responsibility for health and safety and has appointed as the HR Manager Principal Health and Safety Officer with day-to-day responsibility for health and safety matters. 6. Any concerns about health and safety matters should be notified to the Principal Health and Safety Officer.

Responsibilities of all staff:


General staff responsibilities

7. All staff must:


(a) take reasonable care for their own health and safety and that of others who may be affected by their acts or omissions;


(b) co-operate with the Principal Health and Safety Officer and the Employer generally to enable compliance with health and safety duties and requirements;


(c) comply with any health and safety instructions and rules, including instructions on the safe use of equipment;

(d) keep health and safety issues in the front of their minds and take personal responsibility for the health and safety implications of their own acts and omissions;

(e) keep the workplace tidy and hazard-free;


(f) report all health and safety concerns to the Principal Health and Safety Officer promptly, including any potential risk, hazard or malfunction of equipment, however minor or trivial it may seem; and


(g) co-operate in the Employer's investigation of any incident or accident which either has led to injury or which could have led to injury, in the Employer's opinion.


Staff responsibilities relating to equipment:

8. All staff must:


(a) use equipment as directed by any instructions given by representatives of management or contained in any written operating manual or instructions for use and any relevant training;


(b) report any fault with, damage to or concern about any equipment (including health and safety equipment) or its use to the Principal Health and Safety Officer, who is responsible for maintenance and safety of equipment;


(c) ensure that health and safety equipment is not interfered with; and


(d) not attempt to repair equipment unless suitably trained and authorised.

Staff responsibilities relating to accidents and first aid

9. All staff must:


(a) promptly report any accident at work involving personal injury, however trivial, to the Principal Health and Safety Officer so that details can be recorded in the Accident Book and cooperate in any associated investigation;


(b) familiarise themselves with the details of first aid facilities and trained first aiders, which are displayed on the notice board in the front of the building and available from the Principal Health and Safety Officer;


(c) if an accident occurs, dial 07594317354 and ask for the duty first aider, giving name, location and brief details of the problem.


(d) The Principal Health and Safety Officer is responsible for investigating any injuries or work-related disease, preparing and keeping accident records, and for submitting reports under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), where required.

Staff responsibilities relating to Coronavirus (COVID-19)

10. Given the outbreak of Coronavirus (COVID-19), it is important that all staff members follow these guidelines to ensure maximum safety and minimise the risk of infection. We will review these guidelines regularly to ensure they are kept up-to-date with government guidance. Please see the section below on returning to work in light of Coronavirus (COVID-19) for further details.

Staff responsibilities relating to emergency evacuation and fire

11. All staff must:

(a) familiarise themselves with the instructions about what to do if there is a fire which are displayed on the noticeboard in the reception and are available from the Principal Health and Safety Officer;

(b) ensure they are aware of the location of fire extinguishers, fire exits and alternative ways of leaving the building in an emergency;


(c) comply with the instructions of firewardens if there is a fire, suspected fire or fire alarm (or a practice drill for any of these scenarios);


(d) co-operate in fire drills and take them seriously (ensuring that any visitors to the building do the same), fire drills will be held at least once every 12 months;


(e) ensure that fire exits or fire notices or emergency exit signs are not obstructed or hidden at any time;

(f) notify the Principal Health and Safety Officer immediately of any circumstances (for example, impaired mobility) which might hinder or delay evacuation in a fire. This will allow the Principal Health and Safety Officer to discuss a personal evacuation plan for you, which will be shared with the fire wardens and colleagues working near to you


12. on discovering a fire, all staff must:


(a) immediately trigger the nearest fire alarm and, if time permits, call  reception and notify the location of the fire;


(b) attempt to tackle the fire ONLY if they have been trained or otherwise feel competent to do so. Nominated members of staff will be trained in the use of fire extinguishers.


13. On hearing the fire alarm, all staff must:


(a) remain calm and immediately evacuate the building, walking quickly without running, following any instructions of the fire wardens;


(b) leave without stopping to collect personal belongings;


(c) stay out of any lifts; and


(d) remain out of the building until notified by a fire warden that it is safe to re-enter.

The Principal Health and Safety Officer is responsible for ensuring fire risk assessments take place and changes made where required, and for making sure there are regular checks of fire extinguishers, fire alarms, escape routes, signage and emergency lighting.

Risk assessments, hazardous substances, display screen equipment and manual handling

14. Risk assessments are simply a careful examination of what in the workplace could cause harm to people. The Employer will assess any risks and consider measures to best minimise any risk. The Employer will carry out general workplace risk assessments when required or as reasonably requested by staff. Managers must ensure that any necessary risk assessments take place and the resulting recommendations are implemented. The Principal Health and Safety Officer is responsible for workplace risk assessments and any measures to control risks.


15. The use of hazardous substances at work will be avoided where possible and less hazardous alternatives will be used where available. Training on the control of substances hazardous to health (COSHH) will be provided where required.


16. Personal Protective Equipment (PPE) is provided where risks cannot be otherwise effectively controlled.


17. Staff who use a computer for prolonged periods of time should try, where possible to organise short breaks every few hours away from the computer screen, but may request a workstation assessment and/or an eye test by an optician by contacting the Principal Health and Safety Officer. The Principal Health and Safety Officer will then provide you with more details and make arrangements if you would like to proceed. Guidance on the use of display screen equipment can also be obtained from the Principal Health and Safety Officer.

18. Guidance on manual handling (for example, lifting and carrying heavy objects) can be obtained from the Principal Health and Safety Officer and where necessary training will be provided by the Employer, but the Employer will try to minimise or avoid the need for manual handling where there is a risk of injury.

Staff returning to work - Coronavirus (COVID-19)


19. Ensure you familiarise yourself with the guidelines provided here alongside the government guidance.


20. All staff must work from home where possible.


21. If your role is considered a critical role (as defined by the government guidance), you will be informed of such and we will make arrangements for your return to the physical office or work location.

Social distancing:

22. Where you are required to return to the physical office or work location, you will be required to maintain social distancing wherever possible. To achieve this, you must stay 2 metres away from other individuals, while at work and when travelling between sites (eg from different office locations).


23. Social distancing must be followed at all times, including in common areas, break rooms, canteens, meeting rooms and reception areas. If individuals are found to not be following social distancing rules or if the space does not allow for social distancing, we will implement staggered breaks or other measures to maintain social distancing.


24. We may change your arrival and departure times in the office or work location to reduce crowding into and out of the workplace and will ensure that we discuss this with you first to accommodate your needs as far as possible.


25. We will take into account the impact of any measures on individuals with protected characteristics as defined by the Equality Act 2010, namely sex, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. This means we will ensure our measures do not adversely affect one group over another.


26. We may also implement new seating or desk arrangements to maintain social distancing. We will review any current seating or desk arrangements to ensure that workstations are assigned to an individual and are not shared and may use floor tape, paint or signs to mark areas to help you keep a 2 metre distance.


27. Where social distancing guidelines cannot be followed in full in relation to a particular activity, we will consider whether that activity needs to continue.


28. In the event of an accident or emergency, you are not expected to follow social distancing rules if it would be unsafe to do so. You will be given instructions in the event of an emergency on what you should do.

Travelling to and from work


29. We recommend that staff minimise travel. If staff must travel, we urge staff to avoid using public transport where possible. We also recommend staff that the number of people travelling together in any one vehicle is restricted to only those necessary.

Hygiene practices at work


30. Staff must follow all hygiene measures which we implement, and may include increased frequency of handwashing, wearing protective clothing, sanitising workstations and desks.


31. We will provide adequate handwashing facilities (or hand sanitiser where not possible) at entry/exit points and expect all staff to use these facilities frequently whenever entering and exiting the workplace.


32. We encourage staff to bring their own food if required and to use their own utensils and drinking containers.


33. We also expect staff to apply good hygiene practices generally, such as covering their mouths or faces when coughing or sneezing, not shaking hands or touching other people and to dispose of any waste, such as used tissues or hand wipes, responsibly.


34. Staff are expected to wipe down surfaces at their desk regularly. We will provide adequate cleaning equipment to enable you to clean the surfaces that you have touched, such as keyboards, computer screens and telephones, and we will make sure there are adequate disposal arrangements.

Meeting rooms


35. Where possible, staff are expected to stay 2 metres apart in meetings and to not face directly opposite each other.


36. Meetings should be restricted to a maximum of 2 participants or only those who are strictly necessary.

Protective clothing and face coverings


37. Where you are already using PPE in your work activity to protect against non-Coronavirus (COVID-19) risks, you should continue to do so.


38. In line with government guidance, we recommend against the precautionary use of extra PPE to protect against Coronavirus (COVID-19) outside clinical settings or when responding to a suspected or confirmed case of Coronavirus (COVID-19).


39. We may require staff to wear a face covering as a precautionary measure to protect others. If you do wear a face cover, it must cover your mouth and nose. however a face covering is not a substitute or replacement for general hygiene practices.


40. If you choose to wear a face covering, we encourage the following steps:

  • Wash your hands regularly with soap and water for 20 seconds or use hand sanitiser before putting the face cover on, and after removing it.

  • Avoid touching your face or face covering to prevent contamination.

  • Change and wash your face covering daily if it is washable or dispose of it responsibly.


Mental health whilst working during Coronavirus (COVD-19)

41. We take the health of our staff seriously, including their mental well-being. Whether you are working remotely or returning to the workplace, we strongly encourage you to speak to your line manager, a colleague or a member of the HR team regarding any concerns or issues you may have.


42. If you are working remotely from home or returning to the workplace, we encourage staff to:

  • Connect with their fellow colleagues for informal chats or video calls;

  • Get regular exercise and sunlight outdoors;

  • Take regular breaks away from their workstation; and

  • Ensure they are drinking sufficient water and eating properly.

43. Any breach of health and safety rules or failure to comply with this policy will be taken very seriously and is likely to result in disciplinary action against the offender, in accordance with the Employer's disciplinary policy, up to and including immediate dismissal.





These terms and conditions apply between you, the User of this Website and Nature's Love Products, the owner and provider of this Website. Nature's love products takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.naturesloveproducts.co.uk/faqs.

Please read this privacy policy carefully.



Definitions and interpretation:


1.In this privacy policy, the following definitions are used:


Data: collectively all information that you submit to Nature's love products via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and /or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing laws, regulations and secondary legislation;

GDPR: the UK General Data Protection Regulation;

Nature's Love Products, we or us: Nature's Love Products, a company incorporated in England and Wales with registered number Nature's Love Products whose registered office is at 78, Mansfield street, Nottinghamshire, NG5 4BN;

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you: any third party that accesses the Website and is not either (i) employed by Nature's love products and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Nature's love products and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, www.naturesloveproducts.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

(a) the singular includes the plural and vice versa;

(b) references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

(c) a reference to a person includes firms, companies, government entities, trusts and partnerships;

(d) "including" is understood to mean "including without limitation";

(e) reference to any statutory provision includes any modification or amendment of it;

(f) the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy:


3. This privacy policy applies only to the actions of Nature's love products and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


4. For purposes of the applicable Data Protection Laws, Nature's love products is the "data controller". This means that Nature's love products determines the purposes for which, and the manner in which, your Data is processed.

Data collected


5. We may collect the following Data, which includes personal Data, from you:

(a) name;

(b) date of birth;

(c) job title;

(d) contact Information such as email addresses and telephone numbers;

(e) web browser type and version (automatically collected);

(f) operating system (automatically collected);

(g) a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.


How we collect Data:


6. We collect Data in the following ways:

(a) data is given to us by you ; and

(b) data is collected automatically.


Data that is given to us by you:


7. Nature's love products will collect your Data in a number of ways, for example:


(a) when you contact us through the Website, by telephone, post, e-mail or through any other means;


(b) when you enter a competition or promotion through a social media channel; in each case, in accordance with this privacy policy.


Data that is collected automatically:


8. To the extent that you access the Website, we will collect your Data automatically, for example:


(a)we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.


(b) we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data:


9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:


(a) internal record keeping;


(b) improvement of our products / services;


(c) transmission by email of marketing materials that may be of interest to you;


(d) contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;


in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).


11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:


(a) soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.


(b) for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.


(c) if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with:


12. We may share your Data with the following groups of people for the following reasons:


(a) our employees, agents and/or professional advisors - So that they can sort out, prizes and relevant discounts they may have acquired ;


in each case, in accordance with this privacy policy.

Keeping Data secure:


13. We will use technical and organisational measures to safeguard your Data, for example:


(a) access to your account is controlled by a password and a user name that is unique to you.


(b) we store your Data on secure servers.


14. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.


15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@naturesloveproducts.co.uk.


16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention:


17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.


18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights:


19. You have the following rights in relation to your Data:


(a) Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we a. b. c. d. e. f. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.


(b) Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.


(c) Right to erase - the right to request that we delete or remove your Data from our systems.


(d) Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.


(e) Right to data portability - the right to request that we move, copy or transfer your Data.


(fRight to object - the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@naturesloveproducts.co.uk.


21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.


22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites:


23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Changes of business ownership and control


24. Nature's Love Products may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Nature's Love Products. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.


25. We may also disclose Data to a prospective purchaser of our business or any part of it.


26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.



27. This Website may place and access certain Cookies on your computer. Nature's love products uses Cookies to improve your experience of using the Website and to improve our range of products and services. Nature's love products has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.


28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.


29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Nature's love products to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

30. This Website may place the following Cookies:

Type of cookie - Analytical/performance cookies.

Purpose - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


31. You can find a list of Cookies that we use in the Cookies Schedule.


32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.


33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.


34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer




36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.


38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to this privacy policy


40. Nature's Love Products reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Nature's love products by email at info@naturesloveproducts.co.uk.




41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). 01 February 2021


Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.



We use the following analytical/performance cookies:

Description of cookie: Analytical

Purpose: We use cookies to analyse how to use the website